Fuso Ascent/Rizon software request

This article will help you register your Fuso Ascent account to request a key for the Rizon software.

NOTE: This process may change as we streamline the process with our partners.

1. Login into the Fuso Ascent website: https://ascent2.mitsubishi-fuso.com/

2. On the right side of the screen, click the Globe (support) Icon. In the menu, click 'Helpdesk Tool' at the bottom.

3. On the 'Helpdesk Tool' pop up appears, click 'Diagnostic Helpdesk Tool'.

4. on the 'Raise Ticket' screen, enter the following data in the sections marked with the *. Only enter data in those sections.

Sub Area: Diagnostics

Category: Query

Subject: Daimler Truck Diagnosis

Subtopic: DTD Query

Priority: Vehicle on Road

Location: USA

GD Name: Velocity Truck Centers - Rizon

Short Description: Requesting DTD (Xentry) login credentials

5. Scroll down on the page and enter the following in the Details box: Request for DTD (Xentry) Credentials to access software and perform diagnostics on Rizon trucks.

6. Click Submit.

Once the request is sent, FUSO will process it and you will get an email reply when its complete. This process can take some time before a reply will be sent back to you with the requested credentials.